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AAC&U. See Association of American Colleges and Universities Academically Adrift, 28 ACT, 18, 118 Adler-Kassner, Linda, 10, 27, 115, 138 “Administration across the Curriculum,” 57 Albion College, 63, 65 Allen, Kay, 16, 21 Allyn and Bacon Guide to Peer Tutoring, The, 47n3 Antioch University Midwest, 76, 77 “Approaching Assessment as if It Matters,” 26 Argyris, Chris, 172 Arum, Richard, 28, 29 “Assess Locally, Validate Globally,” 11, 12 assessable outcomes, 30, 39, 41, 44, 46, 49, 51, 52, 70, 78, 87, 97, 103–4, 146 “Assessing a High School Writing Center,” 16 “Assessing Attitudes Towards the Writing Center,” 17 Assessing Writing, 52n5 Assessment Clear and Simple, 31 Assessment of Writing, 9, 168 Association of American Colleges and Universities (AAC&U), 85, 97, 99, 101 Barefoot, Betsy O., 14 Barnett, Robert W., 14 “Basic Concepts and Techniques of Rapid Appraisal,” 17 “Being There,” 12 Beal, Phillip E., 14 Beaufort, Anne, 111 Beebe, James, 17 Bell, James H., 2 Bereiter, Carl, 110 Better by Mistake, 171 Biklen, Sari Knopp, 112 Blackboard, 144, 155 Blumner, Jacob, 118 Boehm, Diane, 117 Bogdan, Robert C., 112 Braddock, Richard, 110 “Breathing Lessons,” 57 Broad, Bob, 9, 10, 37, 38 Brooks, Robert, 173 Brown, Lady Falls, 28 build, 7, 9, 22, 26, 30, 38, 41, 43, 55, 57–58, 65, 67, 72, 83, 87, 89, 93–95, 97, 103, 117–8, 121, 123–5, 131, 135, 138, 143, 148, 160, 167, 175–7 Campus Office of Institutional Analysis, 120 Carino, Peter, 3, 26, 28 Carroll, Lee Ann, 111 case study, 16, 120, 121, 133–4 Caswell, Nicole, 59 Center Will Hold, The, 11, 12, 57 Chalk & Wire, 142 “Choosing Beans Wisely,” 20 CIPP, 12, 17 Clark, Irene, 14 Cleveland, 146 Cleveland Orchestra, 145 collaborate, 12, 15, 22, 44, 58, 64, 71–74, 80, 83, 85, 88–91, 94, 96, 98–101, 103– 4, 117, 125–6, 136–40, 143, 155, 160, 167–8, 175–6 College Composition and Communication, 28 College of Chillicothe, 67, 68 College of Wooster Writing Center, , 39–41, 43–45, 47, 49–52, 60, 67–68, 71–74, 76 Collins, Jim, 145, 176 Coming to Terms, 8 “Composing Knowledge,” 17 Composing Research, 3, 111 “Conducting Research in the Writing Lab,” 16 Conference on College Composition and Communication, 28 Connolly, Colleen, 13 Consortium for the Study of Writing in College (CSWC), 96, 97 consult, 42, 87, 95, 126 Cosgrove, Cornelius, 10 Council of Writing Program Administrators (CWPA), 28, 85, 87–91, 94, 96–97, 103, 125, 132, 169 “Counting Beans and Making Beans Count,” 20 I NDEx 204 BUILDING WRITING CENTER ASSESSMENTS THAT MATTER Cox, Bené Scanlon, 16 Crawford, Mary Ann, 117 “Creating a Culture of Assessment in Writing Programs and Beyond,” 165 Croft, Mary K., 2 CSWC. See Consortium for the Study of Writing in College Curtis, Marcia, 111 Cushman, Tara, 12 CWPA. See Council of Writing Program Administrators CWPA outcomes statement, 85, 87, 96–97 Delphi technique, 16 “Demonstrating Effectiveness,” 18 Denny, Harry, 6 development, 3, 8, 13, 15, 18–19, 21, 26, 29, 30–33, 37–38, 40–41, 43, 47n3, 48, 50, 53, 71, 73, 74, 77, 80, 91, 93, 96, 99–103, 112, 115, 122, 127–8, 134–5, 151, 156, 164, 171 DiPardo, Anne, 17, 29 “Dissertations and Theses on Writing Centers ,” 6 “Does Frequency of Visits to the Writing Center Increase Student Satisfaction?,” 3, 26 double-loop, 172, 173 “Down and Dirty Assessment,” 18 Dweck, Carol S., 172 Dyehouse, Jeremiah, 16 dynamic, 10, 37, 71, 74, 85, 165, 169 East Central Writing Centers Association, 100, 117 efficacy, 26, 132, 149, 177 Elliott, Norbert, 8 empowerment, 10, 71, 80, 119–21, 151 Enders, Doug, 3, 26 “Engaging with Assessment Technologies,” 11 Eodice, Michele, 57, 58 Erickson, Frederick, 110 “Erika and the Fish Lamps,” 13 Europe, 145 “Evaluating Our Own Peer Tutoring Programs ,” 22 “Evaluating the Writing Lab,” 16 “Evaluation/Accountability for the Writing Lab,” 19 Evaluation as Enlightenment for DecisionMaking , 12 expertise, 4, 26, 30, 33–34, 36–38, 43, 60, 73, 104, 117, 124, 154, 157, 161–2, 173, 175–6, 178 “Explaining and Justifying Writing Centers ,” 15 faculty, 18, 31, 34–36, 47, 54–55, 62, 63, 66, 68–69, 71, 83, 86, 87, 91–94, 99–100, 106, 115, 123, 125, 127, 129– 30, 133–5, 137–8, 140–1, 143–4, 146, 152–60, 164–6, 169, 175 Faculty Teaching and Learning Center, 141 Falda, Adelia, 17, 18 feedback loop, 32, 33, 35, 82 fixed mindset, 172 Flower, Linda, 110 formative, 32, 48, 128, 130 “Formative Assessment and...

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