The PerformanceStat Potential: A Leadership Strategy for Producing Results

Acknowledgments: Years in the Making, a Cast of Thousands

vii Contents Acknowledgments ix Preface xv 1 CompStat and Its PerformanceStat Progeny 1 2 Searching for PerformanceStat 12 3 Clarifying PerformanceStat 26 4 Distinguishing CompStat’s Impact 43 5 Committing to a Purpose 59 6 Establishing Responsibilities Plus Discretion 78 7 Distinguishing PerformanceStat’s Effects 95 8 Collecting the Data 123 9 Analyzing and Learning from the Data 145 10 Conducting the Meetings 172 11 Carrying Out the Feedback and Follow-Up 193 12 Creating Organizational Competence and Commitment 207 13 Learning to Make the Necessary Adaptations 227 14 Thinking about Cause and Effect 245 15 Appreciating Leadership’s Causal Behaviors 261 16 Making the Leadership Commitment 282 Appendixes A Eight Possible Societal Explanations for Crime Decline 303 B Operational Issues for Regular PerformanceStat Meetings 311 C The Motivational Consequences of Feedback and Rewards 316 D Causal Contributors to the Missing Competences 319 Notes 323 Index 401 viii Contents ...