The State of Access: Success and Failure of Democracies to Create Equal Opportunities

Contents

Preface ix PART I ACCESS AND THE STATE 1 The Castle and the Village: The Many Faces of Limited Access 3 Jorrit de Jong and Gowher Rizvi PART II ACCESS TO POLITICAL DECISIONMAKING 2 Toward Participatory Inclusion: A Gender Analysis of Community Forestry in South Asia 37 Bina Agarwal 3 Access to Government in Eastern Europe: Environmental Policymaking in Hungary 71 Susan Rose-Ackerman v Contents 00-7501-1 FM 10/28/08 5:16 PM Page v PART III ACCESS TO THE ECONOMY 4 Economic Entitlements: Facilitating Immigrant Entrepreneurship 95 jorrit de jong and peter kasbergen 5 Appropriate Fit: Service Delivery beyond Bureaucracy 117 guy stuart PART IV ACCESS TO PUBLIC SERVICES 6 Revenues and Access to Public Benefits 137 Michael Lipsky 7 Bureaucratic Bias and Access to Public Services: The Fight against Non-Take-Up 148 Arre Zuurmond 8 Providing Services to the Marginalized: Anatomy of an Access Paradox 167 Albert Jan Kruiter and Jorrit de Jong PART V ACCESS TO ACCOUNTABLE GOVERNMENT 9 Calling 311: Citizen Relationship Management in Miami-Dade County 191 Alexander Schellong 10 Demanding to Be Served: Holding Governments to Account for Improved Access 207 Anwar Shah vi contents 00-7501-1 FM 10/28/08 5:16 PM Page vi PART VI ACCESS TO JUSTICE 11 Access to Justice in the United States: Narrowing the Gap between Principle and Practice 229 Deborah L. Rhode 12 Legal Empowerment of the Poor: Innovating Access to Justice 250 Maaike de Langen and Maurits Barendrecht PART VII THE ACCESS AGENDA 13 The Dynamics of Access: Understanding “the Mismatch” 275 Jorrit de Jong and Gowher Rizvi Contributors 287 Index 289 contents vii 00-7501-1 FM 10/28/08 5:16 PM Page vii Where, after all, do universal human rights begin? In small places, close to home—so close and so small that they cannot be seen on any map of the world. Yet they are the world of the individual person: the neighborhood he lives in; the school or college he attends; the factory, farm, or office where he works. Such are the places where every man, woman, and child seeks equal justice, equal opportunity , and equal dignity without discrimination. Unless these rights have meaning there, they have little meaning anywhere. Without concerted citizen action to uphold them so close to home, we shall look in vain for progress in the larger world. —Eleanor Roosevelt March 27, 1958, United Nations, New York (see www.udhr.net/index.php/eleanor-roosevelt) 00-7501-1 FM 10/28/08 5:16 PM Page viii ...