-
Index
- Brookings Institution Press
- Chapter
- Additional Information
Abed, Fazle, 25 Access, generally: analytical framework, 20, 21t, 275–76; concept of power and, 12–14; definition, 4, 5, 275; to delivery system, 6, 25–27; dynamics of, 18–19, 279–85; economic contexts, 23–25; legal vs. illegal, 14; people’s capacity and responsibility, 19, 277–78, 284; process conceptualization, 284–85; quality of services and, 7; research issues, 11, 275; rights to, 5, 6–7; role of third parties in improving, 278–79; scope of access needs in democracy, 5–6; social justice conceptualization, 8–11; state role in promoting, 285; strategies for improving, 31, 279. See also Delivery of government goods and services; Exclusionary systems; Improving access, strategies for Accountability for legal representation, 237 Accountability of governance: access issues, 7–8, 28–29; citizen access to appeal and redress, 7–8; citizen empowerment and, 29, 207; degree of citizen access and influence, 72; in democratic systems, 28, 71; government-citizen communication systems, 28–29; idealized model, 73; legal empowerment approach to dispute resolution , 268; in legal system, 30; mechanisms , 73–74; in public service delivery, 29; rationale, 28, 71–72; results-based, 214–15; role of public advocacy, 74; in service delivery in developing countries, 211–12, 213, 214–15; in service delivery to multiproblem client, 181; strategies for improving, 72–73, 86–89; transaction costs, 219–20; in transition to democracy, 72. See also Citizen relationship management; Three-one-one systems Accountable autonomy, 124 Affirmative action, 10 Agencies: BASC framework for analysis of access, 20, 21t; coordination of social service delivery in complex cases, 182–84; determinants of access, 17–18; domains of service for people with multiple problems, 169–70; intragovernmental coordination of regulation , 108–9, 111–12; models of accountability in governance, 74; public manager’s response to revenue reductions, 144–46. See also Bureaucracies Akgün, Tamer, 95 291 Index 14-7501-1 BM 10/28/08 5:30 PM Page 291 Albright, Madeleine, 251 Alternate service-delivery framework, 215–16 American Bar Association, 239–40 Authorizing environment, 181–83, 218 Bachrach, Peter, 12 Balkenende, Jan-Peter, 96 Baratz, Morton S., 12 BASC framework: analysis of impediments to access, 279; dynamics of access, 18–19, 279–85; elements, 21t; purpose, 20, 275–76; strategies for improving access, 279 Belgium, 149, 161–62 Benchmarking service delivery performance, 216 Bribery, 24 Bureaucracies: BASC framework for analysis of access, 20, 21t; bureaucratic behavior, 15–17, 117; capacity to address non-take-up problem, 160; characteristics, 14–15; corruption in, 24; delivery of services to marginalized groups, 167; determinants of organizational structure, 158–59; evolution in modern societies, 157; ideal rational legal organization, 156–57; improving bureaucrat behavior, 17; malfunction in, 158; microfinance institutions as, 119–23; in participatory service delivery, 117–18; political influence in, 148; professional discretion in, 172–73; public perception, 15; regulatory barriers to entrepreneurship, 24, 95, 109, 114; street-level bureaucrats, 159–60, 164, 173; use of information technology, 163, 165 Burgess, George, 200–01 Carothers, Thomas, 260 Castle, The (Kafka), 3–4 Charter, citizens’, 216–17 Citizen-centric government, 191–92, 221–24 Citizen relationship management: benefits, 191; conceptual development, 199–200; definition, 28; models of citizen-initiated contact, 191, 192–93; need for, 191–92; significance of citizen-initiated contact, 193–94; successful implementation, 28–29. See also Three-one-one systems Civil society groups: collaborative models, 87–88; funding, 80–81, 83–84, 87; institutional framework for effectiveness of, 278–79; law and policymaking in Hungary, 77–78, 79–85; role in improving citizen access to government, 278; sources of influence, 84; state role in promoting effectiveness of, 278; strategies for improving accountability in governance, 87 Clinton administration, 144 Collective action: equity outcomes, 50; individual interests transformed in, 259 Commission on Legal Empowerment of the Poor, 251, 262–63 Community forestry groups: all-women groups, 43, 64–65; benefits for members, 48–50, 56; concept of rights in, 40; decisionmaking structure, 41; determinants of distributional equity, 55–57; development in South Asia, 39–40, 66; effectiveness in forestry management, 40–41; effects of gender proportions on participation and outcomes, 61–64; effects of participatory exclusions, 38; efficiency, 50–52, 63–64; factors influencing women’s participation, 53–55, 62–63, 66; gendered distribution of costs and benefits in, 44–50; gender patterns of membership, 43; information and communication flows in, 51; knowledge base for, 52; membership rules, 42, 53, 58–60; outcomes of attempts to improve women’s status in, 58–61; participation of disadvantaged women, 63; protection...