-
Index
- Rutgers University Press
- Chapter
- Additional Information
177 INDEX Abelson, Elaine, 127 Administración Nacional de Telecomunicaciones (ANTEL), 23, 97 aesthetic: conventions, 106; of cynicism, 13, 77, 78; of violence, 81 Agencia de Promoción de Exportaciones e Inversiones de El Salvador (PROESA), 101, 161n8; creation of, 162n15; logo, 103; “Meet Your Roots: Work in El Salvador” program, 112–117; notes neutrality of accents in Salvadorans, 119; promotional materials, 103; website, 162n16 Aguayo, Fernando, 9 Akşin, O. Zeynep, 99 Alferoff, Catrina, 114 Alianza Republicana Nacionalista (ARENA), 85 Alisky, Marvin, 21 Anderson, Benedict, 31, 67, 72 Aneesh, Aneesh, 100 Appadurai, Arjun, 4, 15, 96, 127 Arias, Arturo, 81, 82, 83 arma en el hombre, El (Castellanos Moya), 84, 85 Arnau, Toni, 50 asco, El: Thomas Bernhard en San Salvador (Castellanos Moya), 8, 12, 73–92, 160n6, 161n8; addresses questions of how readerships and publics are formed, 77; aesthetic of cynicism in, 13, 77, 78; contempt for possibility of national unity in, 77; continuous politicization of universities and, 76; criticism of support for intellectual pursuits in, 83, 84; as critique of ideal of “inner cop,” 85; denigration of materialism in, 75, 76; describes postwar disenchantment in, 80–86; emigration seen as status symbol in, 79; everything Salvadoran found lacking in, 73–90; fear of pollution and lack of control in, 89; identification with “inner cop” within all Salvadorans, 84; mockery of feelings of nostalgia in, 13, 74, 75, 77; negotiates truth and fiction in Salvadoran politics and culture, 77; points to lack of literature and history in El Salvador, 75, 76; questions why anyone remains in El Salvador, 76, 77; reluctant return to El Salvador in, 77; removal of reminders of Salvadoran identity in, 73–90; revelations of legacies of civil war in, 84; Salvadorans seen as “degradations of taste,” 75; sensitivity to reader’s way of seeing world, 77; sentiment of disgust in, 73–90; telling/retelling of character’s relationship to Salvadoran national reality, 76, 77; view of emigration as solution to social and personal issues in, 79 Asdrúbal Aguilar, Lucas, 61 Ashplant, T. G., 48, 60 Asociación de Periodistas de El Salvador (APES), 19 Auyero, Javier, 142 Avila, Ernestine, 55 Baker-Cristales, Beth, 26 Bakhtin, Mikhail, 31 Ball, Kirstie, 95 Basaglia, Franco, 52 Benjamin, Walter, 139, 140, 141 “Bestia, La” (chronicle), 64 Beverley, John, 81, 82 Bhabha, Homi, 53, 63, 145 Binford, Leigh, 24 Boczkowski, Pablo, 68 bodies, migrant: compared to “credit cards,” 50; cuerpomátic, 50; injuries to, 60, 64, 65; repatriation of, 55, 60, 66; stereotyping, 54; stigmatization of, 54; transnational, 50, 54 Booth, John, 5 Bourdieu, Pierre, 15 Bracero Program, 103 Breakfield, Charles, 99 Brown, Ed, 156n22 Buck-Morss, Susan, 139, 140, 141 Buff, Rachel, 3 Calderón Chelius, Leticia, 3 call centers, 93–124; advertising for, 14, 95, 104–117; age issues, 116–118; applications for work in, 14, 104; applications from deportees, 109, 110, 111, 112, 163n32; bilingual workers in, 8; business process outsourcing and, 100, 109; career aspirations at, 94; class identifications in, 98; 178 INDEX call centers (continued) as communication factories, 100; connectedness and, 96; contradictory relationships in, 108; convergence of global and local opportunity in, 98; customer interaction in, 98; customer preference for American English, 95; economic spillover of industry, 94; effects of globalization on, 123, 124; emblematic of relationship between El Salvador and United States, 14; employment eligibility, 109, 110, 111; employment stress at, 98, 115, 116; equality of workplace in, 111, 112; as example of globalization, 8; exporting voices in, 14, 99–102; fluency in English required, 14, 106, 107, 109, 110, 111, 118–124; gender and, 112, 116–118; highlighted by media, 101; hiring in, 8, 13, 104–117; immobile workforce in, 100; implications of globalization in, 98; importance to economic regimes of flexible accumulation, 100; listening comprehension and, 100; media representations of, 14, 96; national image-building at, 94; need for flexibility in, 94; need for neutral accents in, 14, 98, 101, 118–124; production of transnational imaginaries in, 99; promotion within, 96; range of services in, 100; recognizing and engaging transnationalism and, 10; recruitment in, 104–117; required English fluency, 96, 98, 101; salary/benefits, 106, 107, 117; satisfaction with work environment in, 98; significant industry in El Salvador, 94; as sites where narratives of Salvadoran “brand” are constructed, 94; social change and, 96; Spanish-language, 94; as symbolic aspects of in transnational agenda, 14; training practices, 8, 13, 95, 98, 107, 108; transformative practices of globalization and, 14; transnational agenda of, 96; transnational imaginary...