E-Government in Canada: Transformation for the Digital Age

Index

INDEX Accenture Consulting, 22, 25,26, 112, 296n5 access to information, xxiii,58-60, 65,130-31 accountability, 198, 229-30 complexity and, 286 information accessand, 68-69,117 for learning, 210-14, 222-23 ministerial. Seeministerial accountability in Modernizing Services for Canadians, 117 networked, 206-18, 215, 222-23 in provincial e-government, 161-62 shared, 69-70,113,131 three kinds of, 210-11 trust and, 98 added customer value, 90,91 Advance Passenger Information/ Passenger Name Record (API/ PNR), 125 age civic engagement and, 247-48, 279 cyberculture and, 289 national identity and, 278-79 agencies, 89,100-01,210 Alberta, 146 Alcock, Reg,128 Anti-Terrorism Act (Bill C-36),124, 310n24 anti-terrorism measures, xiii, xxi,2, 32, 39,44,100,124-25,153, 200 border-related, xxix,123-26,328n7 limits to e-governance from, 67 trust and, 98 public service and, 87 secrecy and, 65-66 by United States, 40-43, 258-59. See also Patriot Act Arar, Maher, 200,260-62, 327nl Arar Commission, 260-62, 263, 269, 327n2 attack ads, 287 auditor general, 53,231,303n4,312n32 Australia, 16, 25, 71-72, 212, 243, 245 authentication, 36,38-39,116,123 banking, 33, 68 Belgium, 184, 319n41 Big Brother state, xxiv Bill C-36 (Anti-Terrorism Act),124, 310n24 biometric passports, 38-39, 43,45, 300n8, 300n9, 302nl8 Blair, Tony, 62-63 blogs. See weblogs border security, xxix, 123-26, 26364 , 328n7 British Columbia, 156, 219, 280 consultation in, 159 e-government in, 144-49,164 electoral reform in, xxv,159-60 352 E-GOVERNMENT IN CANADA outsourcing/partnerships in, 146-48, 262, 327n3 response to Patriot Act in, 150-51 technology procurement in,220 transparency and trust in, 154-55 broadband access, xv, xix,11-12, 63, 97,146,169,182,195, 314n5, 318n39 Broadband for Rural and Northern Development, 182 Bronconnier, Dave, 170 budgets, 155-57,177 Budget Transparency and Accountability Act,155 bureaucracy, 71-72. Seealsocomplexity trust, power and, 51-52, 87 Weberian, 290 power in, 51-52 Bush, George W., 258 cabinet. Seealso ministerial accountability e-government and, 132 reforms to, 215 secrecy and, 52,59 sharing of accountabilities and, 285 Calgary, 169-71,186, 315nl5 Canada. Seealso federal government; municipal government; provincial governments accountability reforms in, 210. See also accountability; reforms ballistic missile defence initiative and, 265-66 continental governance and, 45, 259-64, 269-71, 278 e-democracy in, 178-80, 243-44. See also e-democracy e-government in, xix-xxvi,25, 26. See also e-government identity management in, 39.See also identity local emergency responders in, 175,176 Canada BorderServices Agency (CBSA), 125 Canada Health Infoway, 35,152 Canada Revenue Agency, 115,130, 210, 309nl6 Cappe, Mel,127 centralization, 16-17 complexity and, 284-86 entrenchment of, 89-90 innovation vs, 131 risks from, 93-94, 285-86 security and, 70-71 Centre for Researchand Information on Canada, 185 Centrelink, 212 CEO Charter for Digital Development, 277 chief information officers (CIO),xx, 17,19 centralization and, 17,89 challenges facing, 17-18, 70 clusters of, 144,145 government information agency as, 226 multinational coordination and, 44 public sector, 18,141,142-43, 145, 226 China, 277 choice revolution, 234 CIA model, 46 CIO Council, xxvi, 148,173 cities, 180-84,195, 202,281, 318n36. See also municipal government citizen-centric governance, 7-13,46 global trend toward, 27 353 integrating online services and, 113-14 in Modernizing Services for Canadians, 114,117 in Ontario public service,144 shared services and, 20 citizen engagement, xvi-xvii, 81-85, 94-97,140,158,199 accountability and, 212-13 customer relations vs, 74 in intragovernmental coordination, 185 in Ontario, 156-57,192-93 resistance to, 83 responsibilities of, 231-41 trust and, 81-85 young voters and,247 citizens serving vs mobilizing,242 as spectators, 53-54 citizenship, xxviii, 231-35, 287 See also citizen engagement; democracy Citizens Initiated Performance Assessment (CIPA), 73 Citizen's Request Management System, 62 Clark, Glen, 154 co-accountability, 207 collaboration. See also horizontal governance; intergovernmental coordination barriers to, 291 procurement vs, 218 public-private, 220.See also partnerships in representational government, 239 transformative, 290-93 collaborative authority, 222 collective engagement, 94-97 communication, 63, 213, 226, 246-47, 250 community, deliberation and, 286-89 competencies, in-house vs external, 20-22 competition, 242-43 competitive advantage, 90 complexity, 21, 67-72 centralization and, 284-86 proportional representation...