Physician Communication with Patients
Research Findings and Challenges
Publication Year: 2012
Published by: University of Michigan Press
Title Page, Copyright
List of Figures and Tables
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We all have a good idea of how we want things to go when we visit a physician. We expect—count on—being able to talk to the physician about why we are there. This means telling him or her what feels wrong, explaining why we think prior treatment recommendations are not working, and even suggesting what we think...
2. What Is the Evidence That Physician Communication Is Deficient?
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Anecdotal evidence, supported by the results of consumer surveys (Blendon, Buhr, et al. 2003), suggests that poor physician communication is pervasive in America and in other countries as well. The need for research to document its existence likely would seem questionable or even mildly amusing to most...
3. How Does Physician Communication Affect Patients?
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The research findings described in chapter 2 identified elements of physician communication that appear problematic and, therefore, where there appears to be room for improvement. But by themselves, these findings are not sufficient to support the expenditure of resources on specific improvement efforts. In...
4. What Factors Are Associated with Deficiencies in Physician Communication?
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In chapter 3, we summarized evidence on the relationships between physician communication and patient outcomes.While this literature has some shortcomings, it provides overall support for hypotheses that poor physician communication has important implications for patients. In this chapter, we address the...
5. How Effective Are Strategies to Improve Physician Communication?
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In chapter 4, we discussed the factors that seem to be associated with the quality of physician communication. Some physician characteristics, such as age and gender, clearly are not subject to change through educational programs or skill-building efforts. Other physician characteristics associated with physician...
6. Improving Physician Communication: Insights from Skills Training Programs
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In earlier chapters, we reviewed published studies relating to physician communication.We found considerable evidence of deficiencies in physician communication (chapter 2) and also evidence that poor communication is associated with lower levels of patient satisfaction, poorer adherence to treatment...
7. Looking to the Future: Opportunities and Challenges
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Issues relating to physician communication have received growing attention over the last 30 years, and their visibility and importance likely will continue to increase over the next decade. Supporting this expectation are a variety of changes, anticipated or already under way, relating to the financing and delivery...
Appendix: How Do Physician Communication Initiatives Compare to Other Efforts to Improve Patient Outcomes through Changing Physician Behaviors?
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Page Count: 340
Illustrations: 2 figures, 19 tables
Publication Year: 2012