Cops, Teachers, Counselors: Stories from the Front Lines of Public Service

Appendix C. Questionnaire and Exit Interview

Appendix C: Questionnaire and Exit Interview (Example: Teacher Site) Please ‹ll out the following questionnaire. 1. How much authority do you have in determining what tasks to perform day to day? None Little Some Quite a bit Very much 2. How much authority do you have in establishing rules and procedures about how your work is to be done? None Little Some Quite a bit Very much 3. How much authority do you have in determining how student exceptions are to be handled? None Little Some Quite a bit Very much 181 4. To what extent does your school have clear-cut, reasonable goals and objectives? To a very small extent To a little extent To some extent To a great extent To a very great extent 5. During a normal week, how frequently do student exceptions arise in your work? Very rarely Occasionally Quite often Very often Constantly 6. When considering the various situations that arise in performing your work, what percentage of the time do you have written procedures for dealing with them? 0–20% 21–40% 41–60% 61–80% 81–100% 7. How precisely do these written rules and procedures specify how your major tasks are to be done? Very general Mostly general Somewhat speci‹c Quite speci‹c Very speci‹c 8. To what extent did you follow standard operating procedures or practices to do your major tasks in the last month? To no extent To little extent To some extent To great extent To very great extent Cops, Teachers, Counselors 182 9. To what extent do you perform the same tasks from day to day? To no extent To little extent To some extent To great extent To very great extent 10. In performing your major task, how different are the day-to-day situations? Completely different Very much different Quite a bit different Mostly the same Very much the same 11a. How much of your work deals directly with people face to face? None About 25% About 50% About 75% All of my work 11b. When it comes to working with [students], how different are the day-to-day situations? Completely different Very much different Quite a bit different Mostly the same Very much the same 12a. How easy is it for you to know whether you did your work correctly ? Very dif‹cult Quite dif‹cult Somewhat easy Quite easy Very easy 183 Appendix C 12b. What percentage of the time are you generally sure of what the outcomes of your work efforts will be? 40% or less 41–60% 61–75% 76–90% 91% or more 13. To what extent are the resources you have to work with adequate ? To a very small extent To a little extent To some extent To a great extent To a very great extent 14. How heavy was your workload in the past month? Light A bit light Just about right Heavy Too heavy to keep up with 15. How much feeling of loyalty do you have toward this [school]? No feeling at all of loyalty Very little Some Quite a bit Very strong feeling of loyalty 16. I feel the compensation I receive for my work is fair. Strongly agree Somewhat agree Somewhat disagree Strongly disagree 17. I believe that administrators in my organization are paid fairly. Strongly agree Somewhat agree Somewhat disagree Strongly disagree Cops, Teachers, Counselors 184 18. I am concerned about the differences in pay between the teachers and administrators in my organization. Strongly agree Somewhat agree Somewhat disagree Strongly disagree 19. I am concerned about the differences in pay between front-line staff and managers in society in general. Strongly agree Somewhat agree Somewhat disagree Strongly disagree 20. I am more concerned about fair compensation than about fair treatment at work. Strongly agree Somewhat agree Somewhat disagree Strongly disagree 21. All in all, how satis‹ed are you with your job? Unsatis‹ed Somewhat unsatis‹ed Satis‹ed Quite a bit satis‹ed Very satis‹ed 22. Which of the following should be taken into account in deciding how to distribute scholarship money to applicants to medical school? Scholarships should be given to applicants according to how much they need the money in order to attend medical school. Scholarship money should be given to applicants according to how hard they have tried to get prepared for...