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Acknowledgments The book is dedicated to Annelise Mark Pejtersen, who introduced me to cognitive work analysis and became a mentor, a friend, and a fellow traveler throughout my research journey. My friend and colleague Irene Travis contributed greatly to the book through her meticulous editing of drafts and highly constructive and useful comments . My collaborations with researchers from other fields—among them Susan Dumais, Jonathan Grudin, Steve Poltrock, and Jochen Scholl—have opened new intellectual and methodological doors to me. I have received much encouragement and stimulation through conversations with many of my friends and colleagues, among them Harry Bruce, Allyson Carlyle, Michael Crandall, Efthimis Efthimiadis, Hur-Li Lee, Jens-Erik Mai, Gary Marchionini, Cheryl Metoyer, Dagobert Soergel, and Tamara A. Turner. Special thanks go to Paula Woolley who copyedited the manuscript, and to my family—Yair, Racheli, Tal, and Netta—for their cheerful companionship throughout the book project. Finally, many thanks to the doctoral students who have worked with me, particularly Kari Holland, Patricia Katopol, Liu Shuhua, and Kris Unsworth. Our conversations as well as their papers, dissertation proposals, and dissertations have provided an invaluable source of inspiration and a steady source of the latest in the scholarly literature. ...

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