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Chaos and Organization in Health Care [174.129.140.206] Project MUSE (2024-03-29 14:47 GMT) Chaos and Organization in Health Care Thomas H. Lee, MD, and James J. Mongan, MD The MIT Press Cambridge, Massachusetts London, England © 2009 Massachusetts Institute of Technology All rights reserved. No part of this book may be reproduced in any form by any electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from the publisher. For information about special discounts, please email . This book was set in Palatino by SNP Best-set Typesetter Ltd., Hong Kong. Printed and bound in the United States of America. Library of Congress Cataloging-in-Publication Data Lee, Thomas H. Chaos and organization in health care / Thomas H. Lee, M.D. and James J. Mongan, M.D. p. cm. Includes bibliographical references and index. ISBN 978-0-262-01353-6 (hardcover : alk. paper) 1. Medical care—United States. 2. Health care reform—United States. 3. Health facilities—United States—Administration . 4. Chaotic behavior in systems. 5. Organizational behavior. I. Mongan, James J. II. Title. RA395.A3L414 2009 362.1′04250973—dc22 2009013164 10 9 8 7 6 5 4 3 2 1 [174.129.140.206] Project MUSE (2024-03-29 14:47 GMT) To our families: Soheyla, Simin, Sabrina, and Ariana, and Jean, Sarah, John, and Theresa ...