Construction Quality Management
Publication Year: 2005
Published by: Hong Kong University Press, HKU
The first Quality Assurance Standard, BS 5750, was published in 1979 and the International Organisation for Standardisation used it as the basis for the ISO 9000 standard published in 1987. Over the decade that had passed since BS 5750 (i.e. the 1980s), other industry sectors, particularly the manufacturing sector, had begun to implement these management tools, while there was no apparent interest within the Hong Kong construction industry. ...
1. INTRODUCTION TO CONSTRUCTION QUALITY MANAGEMENT
Quality is widely accepted as one of the key factors for companies to be successful in the global market. Quality management has been an important issue for many years in various disciplines. The implementation of effective quality management has been witnessed and documented in the manufacturing industry, which set up a paradigm for other disciplines such as the design and construction industry In the past few years, things have ...
2. QUALITY MANAGEMENT AND ISO 9000 STANDARD
Quality has received much attention in construction since the 1990s, or even earlier. Many government departments have made it mandatory for contracting firms to have their quality system accredited. ISO 9000 is the international standard accepted for certification of quality management systems (QMS). While some large contractors are enjoying benefits from implementing their QMS, the smaller firms report difficulties and obstacles. ...
3. DEVELOPMENT OF CONSTRUCTION QUALITY MANAGEMENT IN HONG KONG AND OTHER COUNTRIES
As already introduced in Chapter 2, the ISO 9000 series of standards was first released in 1987. Since then it has become the most popular standard in the world. In a survey conducted by the International Organization for Standardization (ISO, 2003) at the end of the year 2002, it was estimated that at least 561,747 ISO 9000 certificates had been awarded in 159 countries, an increase of 10% over the previous year. In the same survey, it was also ...
4. IMPLEMENTION OF QUALITY MANAGEMENT SYSTEMS BY HONG KONG CONTRACTORS AND CONSULTANTS
Chapter 3 was a general and brief discussion on the implementation of quality management systems in a number of places in the world. This chapter will concentrate on the situation in Hong Kong alone in greater detail. The descriptions in this chapter are mainly based on two research findings, Kam and Tang (1998) and Tang and Kam (1999) on the implementation of quality management systems by contractors and consultants respectively in ...
5. QUALITY INDICATORS
The ISO 9000 series of standards was released in 1987. In the late 1980s, when some contractors were developing or implementing their quality management systems, the housing and construction authorities in Singapore and Hong Kong initiated systems to assess the quality of constructed works. While the ISO 9000 series provides a model for quality management systems, quality indicators are used to measure or assess the quality of finished ...
6. QUALITY AUDITS
In Chapter 5, quality indicators, such as PASS, were discussed. Quality indicators are used to assess the quality of finished products. Quality audits, which will be discussed in this chapter, however, are used to assess the quality management systems (QMS) of construction organizations. Figure 6.1 shows the relationship. ...
7. TOTAL QUALITY MANAGEMENT (TQM) IN THE CONSTRUCTION INDUSTRY
Total quality management (TQM) is the ultimate target for any quality management system implementation. Implementing QA is usually a stepping stone for implementing TQM. QA implementation has been thoroughly discussed in the earlier chapters. This chapter focuses specifically on TQM theories, principles and tools and their applications. Findings from a couple ...
8. TRANSITION FROM ISO 9000:1994 TO ISO 9000: 2000 AND INTEGRATION OF QMS WITH TQM PHILOSOPHY
As discussed in previous chapters, the ISO 9000 (1994 version) quality assurance (QA) system is a systematic approach in satisfying given requirements and providing adequate confidence. While rework, scrap, delivery, delays etc. may be minimized by the adoption of the ISO 9000: 1994 system, other defects, for example, unnoticed delays, frustration, redundant internal effort, over control, manpower inefficiency and low ...
9. QUALIITY COST MEASUREMENT I (PREVENTION, APPRAISAL AND FAILURE COSTS MODEL)
In Chapters 1 to 8, discussions have been concentrated on the implementation of construction quality systems. In order to quantify the benefits arise from implementing quality management systems, quality must be measurable. In this and the next two chapters, the measurement of quality improvement by means of "quality cost" will be discussed ...
10.QUALITY COST MEASUREMENT II (PROCESS COST MODEL)
Unlike the production line in the manufacturing industry, the construction process is far more complicated. Due to the vast number of parties involved and the uniqueness of each activity in a construction project, straight application of the concept of quality cost based on a manufacturing setting is rather difficult. We have seen from Chapter 9 that construction professionals ...
11. APPLICATIONS OF THE CONSTRUCTION PROCESS COST MODEL
The construction process cost model (CPCM) is the name given for the PCM when it is applied to construction processes. As mentioned in Chapter 10, it is not used for capturing quality costs of an entire construction project but for capturing that of a particular process. This is in line with the "process approach" and "continual improvement" concepts of the latest (year 2000) version of the ISO 9000 quality management system, which is a step closer ...
12. DEVELOPING A QUALITY CULTURE AS THE WAY FORWARD
One of the main emphases of the quality management system is continual improvement of an organization, in particular, the effectiveness of its processes and its products. In order to identify areas for improvement, quantitative measurements are necessary. The tool, quality costing — particularly the construction process cost model (CPCM) discussed in Chapters 10 and 11 — is considered as one of the quality improvement ...
ABOUT THE AUTHORS
Page Count: 208
Publication Year: 2005
OCLC Number: 650827857
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