In this Book
- Collaborative Caring: Stories and Reflections on Teamwork in Health Care
- Book
- 2015
- Published by: Cornell University Press
- Series: The culture and politics of health care work
Teamwork is essential to improving the quality of patient care and reducing medical errors and injuries. But how does teamwork really function? And what are the barriers that sometimes prevent smart, well-intentioned people from building and sustaining effective teams? Collaborative Caring takes an unusual approach to the topic of teamwork. Editors Suzanne Gordon, David L. Feldman, MD, and Michael Leonard, MD, have gathered fifty engaging first-person narratives provided by people from various health care professions.
Each story vividly portrays a different dimension of teamwork, capturing the complexity—and sometimes messiness—of moving from theory to practice when it comes to creating genuine teams in health care. The stories help us understand what it means to be a team leader and an assertive team member. They vividly depict how patients are left out of or included on the team and what it means to bring teamwork training into a particular workplace. Exploring issues like psychological safety, patient advocacy, barriers to teamwork, and the kinds of institutional and organizational efforts that remove such barriers, the health care professionals who speak in this book ultimately have one consistent message: teamwork makes patient care safer and health care careers more satisfying. These stories are an invaluable tool for those moving toward genuine interprofessional and intraprofessional teamwork.
Teamwork is essential to improving the quality of patient care and reducing medical errors and injuries. But how does teamwork really function? And what are the barriers that sometimes prevent smart, well-intentioned people from building and sustaining effective teams? Collaborative Caring takes an unusual approach to the topic of teamwork. Editors Suzanne Gordon, Dr. David L. Feldman, and Dr. Michael Leonard have gathered fifty engaging first-person narratives provided by people from various health care professions.Each story vividly portrays a different dimension of teamwork, capturing the complexity—and sometimes messiness—of moving from theory to practice when it comes to creating genuine teams in health care. The stories help us understand what it means to be a team leader and an assertive team member. They vividly depict how patients are left out of or included on the team and what it means to bring teamwork training into a particular workplace. Exploring issues like psychological safety, patient advocacy, barriers to teamwork, and the kinds of institutional and organizational efforts that remove such barriers, the health care professionals who speak in this book ultimately have one consistent message: teamwork makes patient care safer and health care careers more satisfying. These stories are an invaluable tool for those moving toward genuine interprofessional and intraprofessional teamwork.
Table of Contents
- Introduction
- pp. 1-12
- Part 1: Playing on a Real Team
- pp. 13-16
- Learning to Really Listen
- pp. 17-20
- Sea Change
- pp. 21-25
- A Genuine Collaboration
- pp. 26-31
- Out of Sight, Out of Mind
- pp. 32-35
- The Telephone Call
- pp. 36-38
- I Had to Yell at the Nurse
- pp. 51-52
- Dying to Get to Baghdad
- pp. 64-66
- No, I Am Not Doing It for You
- pp. 69-73
- We’re Not Listening
- pp. 74-77
- Captain, You Need to Go
- pp. 78-83
- Virginia’s Knee
- pp. 84-87
- Dangerous Assumptions
- pp. 88-90
- Part 4: Psychological Safety
- pp. 91-94
- Remember to Say “Please”
- pp. 95-97
- Getting Help When You Need It
- pp. 98-101
- Liberating the Positive Deviants
- pp. 102-107
- I Should Have Said Something
- pp. 108-109
- Thank You for Your Vigilance
- pp. 110-114
- Part 5: Teaching What We Preach
- pp. 115-118
- Learning When the Team Fails
- pp. 119-122
- Teaching a New Physician
- pp. 123-125
- Teamwork and Perseverance Prevail
- pp. 126-129
- The Story of Our Patient Safety Fellows
- pp. 130-135
- The Inconvenience of Safety
- pp. 136-138
- Do You Feel Like a Caregiver?
- pp. 139-142
- I’m Not Sorry for Calling You
- pp. 143-144
- Coaching the Huddle
- pp. 145-148
- Part 6: Patient Advocacy as Team Sport
- pp. 149-150
- Teamwork Is Part of Our Duty to Advocate
- pp. 161-164
- A Second Chance
- pp. 165-171
- Taking Care of Tom and Ethel
- pp. 172-179
- Hospital without Walls
- pp. 180-185
- Alice Was Never Alone in Wonderland
- pp. 186-190
- Part 7: Barriers to Teamwork
- pp. 191-194
- No Good Deed
- pp. 204-206
- The Time Trap
- pp. 212-218
- Not the Usual Suspects
- pp. 229-234
- The Art of Rounding
- pp. 235-239
- Getting Everyone on Board
- pp. 240-243
- Going Live with Teaching Teamwork
- pp. 244-248
- The Change in Rwanda
- pp. 249-252
- The Devil’s in the Details
- pp. 253-256
- Walking the Walk
- pp. 257-260
- Medical Teamwork Is All That Jazz
- pp. 261-265
- Investing in Meaningful, Sustainable Change
- pp. 266-272
- “Co” Is Cool
- pp. 273-276
- About the Editors
- pp. 285-286