In this Book

Communication Best Practices at Dell, General Electric, Microsoft, and Monsanto
summary
Through case studies of communication best practices at Dell, General Electric, Microsoft, and Monsanto, this book provides specific and powerful theories for leadership, marketing, and stockholder communication. Best practice limitations are also revealed in the cases of IBM, the Bumper Works, and Asea Brown and Boveri, where organizational learning, a firm’s timeline, and corporate culture made implementation difficult. Taken collectively, these case studies suggest several ways in which benchmarking can become an important research methodology and theorist tool for understanding excellence in organizational practice.

Table of Contents

  1. Cover
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  1. Frontmatter
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  1. Communication Best Practices at Dell, General Electric, Microsoft, and Monsanto
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  1. Contents
  2. pp. vii-viii
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  1. Preface
  2. pp. ix-x
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  1. 1. The Benchmarking of Organizational Communication Best Practices
  2. pp. 1-12
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  1. Part 1: Benchmarking Foundational Communication Processes
  2. pp. 13-14
  1. 2. Best Practices at the Dell Computer Corporation: Benchmarking a High-Speed Management Communication System
  2. pp. 15-30
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  1. 3. Best Practices at the General Electric Company: Benchmarking a World-Class Leadership Communication System
  2. pp. 31-60
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  1. 4. Best Practices at the Microsoft Corporation: Benchmarking a World-Class Marketing Communication System
  2. pp. 61-80
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  1. 5. Best Practices of the Monsanto Company: Benchmarking World-Class Annual Reports
  2. pp. 81-102
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  1. Part 2: Limiting Factors in Implementing Best Practices
  2. pp. 103-104
  1. 6. Organizational Learning as a Limiting Factor: A Case Study of IBM’s PC Unit
  2. pp. 105-116
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  1. 7. Time as a Limiting Factor: A Case Study of the Danville Bumper Works
  2. pp. 117-120
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  1. 8. Culture as a Limiting Factor: A Case Study of ABB
  2. pp. 121-136
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  1. Part 3: The Significance of Benchmarking Backbone Communication Processes
  2. pp. 137-138
  1. 9. Backbone Communication Processes in the Benchmarking of Best Practices: The Development of Organizational Communication Theory
  2. pp. 139-152
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  1. Index
  2. p. 153
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