Cover

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pp. 1-1

Title Page, Copyright Page

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pp. 2-7

CONTENTS

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pp. 8-9

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PREFACE

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pp. ix-xiv

...This little book introduces the world of university management. Many people become involved with the management of higher education institutions. While they may have extensive experience with other complex organizations as well as having...

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ACKNOWLEDGMENTS

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pp. xv-xx

...University life off ers a remarkable opportunity to work with people of widely varying skills, abilities, and interests. Over the years, colleagues at Indiana University’s campuses, the Johns Hopkins University, the University of Florida, the University of...

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CHAPTER 1 Quality Engines

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pp. 1-12

...Even though research universities demonstrate a bewildering variety in the details of their organization, all of them express a common institutional prototype. This prototype models the behavior of research universities as organizations, even...

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CHAPTER 2 Management

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pp. 13-23

...This book is about managing universities with a special emphasis on research universities. Management is a technique, not an end in itself. Academics use a collection of tools and processes as they implement the values and achieve the objectives...

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CHAPTER 3 Critics

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pp. 24-32

...While Americans love their universities, they also love to criticize them. Parents and citizens see the university or college as a provider of culture and values, and they worry that these institutions may not provide the right values and culture...

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CHAPTER 4 Characteristics

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pp. 33-44

...Higher education in America is an endlessly complex industry. It has providers of all sizes and qualities operating within many different organization al structures with distinct governance models. These institutions have diverse missions...

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CHAPTER 5 Teaching

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pp. 45-54

...Almost all American universities begin with teaching. Research universities have a major commitment to the exploration and development of new knowledge, but most organize their work from a base in teaching. The scale of the teaching...

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CHAPTER 6 Research

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pp. 55-60

...Research defines the character and the quality of research universities. Even when research institutions teach thousands of undergraduate students, the quality of their faculty and the breadth and depth of their programs— graduate or...

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CHAPTER 7 Faculty

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pp. 61-68

...Faculty represent a capital asset of the university. Following a business model, we might imagine that the buildings, equipment, books, and other tangible goods represent the university’s capital assets, and they do, of course. However, the university...

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CHAPTER 8 Finance

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pp. 69-81

...While most university conversations focus on issues of academic substance— program content, research results, and curriculum issues, for example— almost every conversation carries a subtext about money. Universities use special words...

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CHAPTER 9 Budgets

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pp. 82-95

...Money matters, as we have seen. Universities implement their values by how they spend their money. While many academics do not like to talk about money, preferring instead to talk about values, the basic structure of university life requires...

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CHAPTER 10 Measurement

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pp. 96-114

...Universities collect data on a wide range of activities and functions. They count students, credit hours, faculty, and staff . They produce data on the bud get with income and expenditures, the number of graduates, the number of admissions...

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CHAPTER 11 Quality

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pp. 115-125

...Quality is among the most elusive of academic measure ments. Everyone speaks about it, everyone is in favor of it, and most academics believe they know it when they see it. But when we ask for specific mea sures of quality for departments...

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CHAPTER 12 Managing Improvement

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pp. 126-135

...Once built, a performance model focused on improvement requires an implementation plan. Often, models of effective operation produce elegant documents and much data but fail to engage the difficult task of implementation. University...

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CHAPTER 13 Support Services and Special Units

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pp. 136-154

...Large universities do many things in addition to teaching and research. Support services have greatly expanded as institutions of all sizes find it essential to serve the special needs of their students, faculty, and staff. Institutions have specialized...

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CHAPTER 14 Regulation and Governance

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pp. 155-171

...Competition and choices continue to defi ne the American university in the twenty-first century. Universities compete for every resource of significance from quality students to superior faculty, from state tax dollars to federal grants and contracts, and from corporate support to private funds...

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CHAPTER 15 Disruptive Change

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pp. 172-186

...Universities and their many constituencies have a tradition and commitment to worry. In cycles of five to ten years, changes in the world, the expansion or contraction of U.S. and world economies, the dynamics of war and peace, the emergence of challenging cultural trends, and the development...

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CHAPTER 16 People

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pp. 187-202

...Universities, like most of postsecondary education, are people enterprises. The strong structures of the American research university prototype, with its academic core and administrative shell, the critical requirements for money, the essential structure of bud gets, and the careful management of guilds...

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ADDITIONAL READING: A SAMPLER

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pp. 203-212

...An indication of the signifi cance of colleges and universities in American life appears in the endless stream of publications analyzing, criticizing, describing, and engaging every imaginable aspect of higher education. This flood of writing appears in the popular press, in scholarly journals, and in books published for experts...

INDEX

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pp. 213-220