In this Book

Backstage in a Bureaucracy
summary
Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai‘i State Department of Human Services for eight years, while Dick Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories—some sad, some funny, but all educational—reveal the challenges and rewards of public service.

Table of Contents

  1. Cover
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  1. Frontmatter
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  1. Contents
  2. pp. v-vi
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  1. Acknowledgments
  2. pp. vii-viii
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  1. List of Abbreviations
  2. p. ix
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  1. Chapter 1 Introduction
  2. pp. 1-8
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  1. Chapter 2 What Kind of Person Should Be in These Jobs?
  2. pp. 9-10
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  1. Chapter 3 Organizational Setting
  2. pp. 11-12
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  1. Chapter 4 In the Beginning
  2. pp. 13-24
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  1. Chapter 5 Getting to Know the Agency and Its Culture; or, Can Anyone Tell Me What’s Going On?
  2. pp. 25-34
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  1. Chapter 6 If Only the Boss Really Had Power; or, It’s Not So Lonely at the Top
  2. pp. 35-36
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  1. Chapter 7 Finding the Right Help; or, with a Little Help from My Friends
  2. pp. 37-41
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  1. Chapter 8 Speaking in Different Tongues; or, When Cultures Meet
  2. pp. 42-47
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  1. Chapter 9 The DHS Storybook; or, Hunting and Gathering
  2. pp. 48-51
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  1. Chapter 10 Meeting the Legislature; or, Honoring the Honorables
  2. pp. 52-61
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  1. Chapter 11 Community Advocates; or, It Is So Much Easier to Advocate Than Administrate
  2. pp. 62-65
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  1. Chapter 12 The Governor: or, The Guy Who Holds the Purse Strings
  2. pp. 66-69
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  1. Chapter 13 The Cabinet; or, When Collaboration Seems Like…Getting Clobbered
  2. pp. 70-77
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  1. Chapter 14 The Auditor; or, Uh-Oh, Here She Comes Again!
  2. pp. 78-80
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  1. Chapter 15 The Press; or, the Unkindest Cut of All…
  2. pp. 81-83
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  1. Chapter 16 The Federal Presence; or, Will This Be Good for Us?
  2. pp. 84-86
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  1. Chapter 17 Innovation and Change; Can Anyone Do This?
  2. pp. 87-96
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  1. Chapter 18 Procuring Services; or, Hey, Didn’t We Contract That Out?
  2. pp. 97-104
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  1. Chapter 19 Lessons Learned
  2. pp. 105-110
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  1. Chapter 20 Final Thoughts
  2. pp. 111-117
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  1. References
  2. p. 119
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  1. Index
  2. pp. 121-123
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