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Street-Level Bureaucracy
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summary
Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.

Table of Contents

  1. Title, Copyright, Dedication Page
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  1. Contents
  2. pp. vii-x
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  1. Preface: Dilemmas of the Individual in Public Services
  2. pp. xi-xvi
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  1. Acknowledgments
  2. pp. xvii-xviii
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  1. Part 1. Introduction
  2. pp. 1-2
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  1. 1. The Critical Roles of Street-Level Bureaucrats
  2. pp. 3-12
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  1. 2. Street-Level Bureaucrats as Policy Makers
  2. pp. 13-26
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  1. Part 2. Conditions of Work
  2. pp. 27-28
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  1. 3. The Problem of Resources
  2. pp. 29-39
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  1. 4. Goals and Performance Measures
  2. pp. 40-53
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  1. 5. Relations with Clients
  2. pp. 54-70
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  1. 6. Advocacy and Alienation in Street-Level Work
  2. pp. 71-80
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  1. Part 3. Patterns of Practice
  2. pp. 81-86
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  1. 7. Rationing Services: Limitation of Access and Demand
  2. pp. 87-104
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  1. 8. Rationing Services: Inequality in Administration
  2. pp. 105-116
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  1. 9. Controlling Clients and the Work Situation
  2. pp. 117-139
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  1. 10. The Client-Processing Mentality
  2. pp. 140-156
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  1. Part 4. The Future of Street-Level Bureaucracy
  2. pp. 157-158
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  1. 11. The Assault on Human Services: Bureaucratic Control, Accountability, and the Fiscal Crisis
  2. pp. 159-179
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  1. 12. The Broader Context of Bureaucratic Relations
  2. pp. 180-191
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  1. 13. Support for Human Services: Notes for Reform and Reconstruction
  2. pp. 192-212
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  1. Notes
  2. pp. 213-236
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  1. Index
  2. pp. 237-254
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