Cover Art

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Front matter

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CONTENTS

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pp. v-vi

List of Illustrations

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pp. vii-x

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Acknowledgments

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p. xi

Studies that are based on field research carry with them many advantages. But they also result in a huge debt of gratitude. First and foremost we wish to thank the many hundreds of participants in the welfare-towork programs we studied. Without their willingness to answer what...

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Introduction

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pp. 1-6

One of the leading issues on the public policy agenda today is the increasing use of partnerships between government and nongovernmental entities—from houses of worship to for-profit firms; from long established, secular nonprofits to small, newly created faith-based...

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1 THE EFFECTIVENESS MUDDLE

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pp. 7-37

Almost every study of the effectiveness of nonprofit organizations, whether secular or faith based in nature, begins with a statement concerning the difficulty of doing good effectiveness research. The opening words of a thoughtful article by Daniel Forbes are typical: “Organizational effectiveness is both a powerful and problematic concept. It is...

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2 THE STUDY

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pp. 38-66

As discussed in the previous chapter, there are indeed formidable challenges in systematically studying the comparative outcomes of different types of human service programs. In this chapter we explain how we attempted to meet these challenges and operationalize the basic concepts...

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3 CLIENT EVALUATIONS OF THEIR PROGRAMS

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pp. 67-92

A crucial but almost universally overlooked factor in measuring program effectiveness is the clients’ own evaluations of their experiences while participating in a welfare-to-work program.1 There are various reasons why it is important to consider clients’ perceptions of their programs...

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4 ENABLING OUTCOMES

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pp. 93-126

“Throughout my life, from twelve years old to thirty years old, I had been homeless off-and-on, but [now] I have had a place to live, I have a car, I have child care, I have completed my probation and remained sober. I am healthy emotionally.” “Because I felt like I wanted to quit [the welfare-to-work program]...

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5 INTERMEDIATE AND ULTIMATE OUTCOMES

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pp. 127-163

“It was a pretty good program. They helped me a lot with transportation. As far as personal issues, they really helped out a lot. As far as employment, that didn’t work out too well.” This comment by a client in one of our government welfare-to-work programs illustrates the fact that generally...

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6 OBSERVATIONS AND RECOMMENDATIONS

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pp. 164-188

A faith-based/integrated program client, when asked at the end of a telephone interview if she had any further comments or suggestions, replied, “I think the [name of the program] is a great program to go through. I have not found a job yet, but it is nice to know that I am ...

Appendix A: The Questionnaire Survey

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pp. 189-192

Appendix B: The Survey Instruments

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pp. 193-208

Appendix C: The Faith-Based/Segmented versus Faith-Based/Integrated Distinction

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pp. 209-210

Notes

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pp. 211-220

INDEX

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pp. 221-228