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Health Care Engagement of Limited English Proficient Latino Families: Lessons Learned from Advisory Board Development
- Progress in Community Health Partnerships: Research, Education, and Action
- Johns Hopkins University Press
- Volume 9, Issue 4, Winter 2015
- pp. 521-530
- 10.1353/cpr.2015.0068
- Article
- Additional Information
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Background: Specific information on the development and evaluation of patient/family engagement in health care improvement for populations with limited English proficiency (LEP) is lacking.
Objectives: We sought to provide information for use by other health care organizations aiming to engage LEP populations through advisory groups.
Methods: Informed by community-based research principles, we formed a family advisory board of LEP Latino families and conducted a multimodal evaluation of initial implementation and partnership development.
Results: The board met process measures goals for sustained engagement of LEP families and for establishing a group structure and process. Board outcomes included contributions to clinic educational materials and initiation of a project to increase the child friendliness of the physical space. Mothers on the board reported satisfaction with their participation.
Conclusions: We successfully sustained engagement of LEP Latino families in health care improvement using an advisory board. To promote patient-centered care and address health care disparities, LEP populations should be included in patient engagement programs.