Abstract

Research reveals that academic libraries are not meeting user needs and expectations for easy access to online library resources. Remote users are particularly dissatisfied. Survey results indicate that the technologies currently deployed to support off-campus users are inadequate and problematic for both users and libraries. A new approach is required to improve service quality. The Internet2 Shibboleth software offers a viable alternative.

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Additional Information

ISSN
1530-7131
Print ISSN
1531-2542
Pages
pp. 577-599
Launched on MUSE
2003-11-25
Open Access
No
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