Journal of Health Care for the Poor and Underserved
Volume 23, Number 1, February 2012
pp. 446-459 | 10.1353/hpu.2012.0008
Background. Existing studies tell us little about care quality variation within the community health center (CHC) delivery system. They also tell us little about the organizational conditions associated with CHCs that deliver especially high quality care. The purpose of this study was to examine the operational practices associated with a sample of high performing CHCs. Methods. Qualitative case studies of eight CHCs identified as delivering high-quality care relative to other CHCs were used to examine operational practices, including systems to facilitate care access, manage patient care, and monitor performance. Results Four common themes emerged that may contribute to high performance. At the same time, important differences across health centers were observed, reflecting differences in local environments and CHC capacity. Conclusions. In the development of effective, community-based models of care, adapting care standards to meet the needs of local conditions may be important.