Abstract

Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This cost model is a systematic description of all expenses incurred by a library in providing virtual reference service as part of a collaborative.

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Additional Information

ISSN
1530-7131
Print ISSN
1531-2542
Pages
pp. 133-164
Launched on MUSE
2009-01-08
Open Access
No
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