A Library Communication Audit for the Twenty-First Century

This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported results and recommendations. The task force also suggested methods for implementation and continuing assessment. A questionnaire collected quantitative communication procedural and behavioral data, as well as qualitative commentary on satisfaction with existing information and decision-making structures. Focus groups identified recommendations and strategies to enrich and clarify organizational communication and monitor progress toward implementation of recommendations.